We help you master all critical aspects of the mail order business, enabling you to achieve e-commerce success in the Swiss market!
Optimise your shopping experience
When exporting to Switzerland you can offer your Swiss customers full transparency right from the moment they order. All costs are charged in advance and everything is already duty paid on delivery.
Entering the Swiss market
With efficient solutions for fulfillment, pre-collection, customs clearance, delivery, returns, back customs clearance and return transport, we simplify the entry into the lucrative Swiss market.
Your customers can hand in their returns at one of 3,903 drop-off points in Switzerland. The further processing and reporting will be arranged according to your wishes.
Maximise first delivery rate
With pre-customs clearance, your customers can receive their orders without having to pay customs at the front door. What’s more, the goods can even be delivered if the recipient is not at home.
Shorten delivery times
When you are exporting to Switzerland we significantly shorten the transit times of your shipments through efficient pre-collection and automated postal customs clearance.
Simplify customs clearance
We transmit your customs clearance data automatically and forward them for customs clearance. All customs duties and value added tax are collected by Swiss customs. This makes export to Switzerland much easier.
Optimise delivery quality
Thanks to pre-clearance, your shipments will be delivered to your front door without additional payment being required, while the goods can even be delivered if the recipient is not at home. This increases the first delivery rate enormously.
We process letters and parcels up to 2 kg in the same channel, meaning you only have to control one process when exporting to Switzerland. You can send small formats cheaply in the letter channel, optimising shipping and logistics costs.
Minimise reaction time
We continuously track the status of your shipments when you are exporting to Switzerland and often detect issues before they occur. We react quickly to emerging delivery problems and solve them proactively.
Optimise returns handling
We set up the handling of returns in a way that is optimal for your shop. You decide what you want to do yourself and what you want to outsource, for example having services such as the content check done by the post office.
Individualised and cleverly thought-out services for your entire shipping process - from your online shop to your customers' doorstep. And back again if you have to.
The network of international branches, as well as the combination of fulfiller and carrier into one unit, guarantees you the fastest and most cost-effective fulfillment and pre-collection solution.
The branches organise collection by truck or air freight worldwide, with export customs clearance by Swiss Post. You can have your shipments picked up or deliver them yourself, without presorting.
The branches organise collection by truck or air freight worldwide, with export customs clearance by Asendia Switzerland. You can have your shipments picked up or deliver them yourself, without presorting.
Your goods will be checked in at Zurich or Geneva, and the receipt of goods will be confirmed to customs. Only here do we separate letters and packages and then feed the deliveries into the respective channel.
LMD = Last-Mile-Delivery: Within 24 hours of handling at our entry points in Zurich or Geneva, your shipments are delivered by Swiss Post in the letter channel or the parcel channel.
We will take care of the return transport of your shipments to your warehouse in the country of origin, and at the return frequency you choose.
On the basis of the import data, as part of an automated process we take back the customs clearance of your goods, and reclaim the paid duties and taxes in your favour.
Our e-commerce returns management tool takes into account your requirements, your wishes for content review and delivers reports tailored to your needs. Destruction of returned goods is also possible.
FMD = First-Mile-Delivery: Swiss Post delivers the returns to the Asendia Switzerland returns hub in Zurich or Geneva. Your customer can print out the return label on demand or you can enclose it with your shipment.<...
The Asendia Switzerland Shipping platform integrates numerous logistics solutions. All data for forward logistics, import customs clearance, returns management and back customs clearance are managed via an ...
The interactive Optimizer 4.0 tool shows whether you can save money by using innovative shipping solutions. On top of that, it provides condensed information on cross-border shipping options, customs clearance procedures and international returns solutions.
Made for you
Market analysis Switzerland
Why Switzerland is an attractive market for your online shop - and how you can tap into it effectively.
Which is your ideal shipping solution and how high is your savings potential in e-commerce
In just 15 minutes we will find out if our solutions will bring more cost efficiency to your online shipping business
Alexander D. Holthuizen,Business Development
"After the changeover, customers even wrote to us to tell us that the new delivery service would be great."
Jan Urban,Managing Director
"Our price-conscious customers are particularly attentive. If they had to pay additional VAT and customs duties, our business model would not be so successful.”
Joana Ko,Global Logistics Supervisor
"Customers experience this shipping solution as absolutely stress-free and much faster"
We want to hear about your unique challenges as an online retailer around shipping processes, shipping logistics and customs clearance. Together, we will quickly discover whether we can simplify and optimise your international business. Choose your preferred date and we'll call you! If you think our services are the right fit for your business, we'll keep in touch.
Business Development E-Commerce Manager
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